A selection of comments from clients…
“This year we have chosen cards from The Personal Touch and are delighted with our choice. It is refreshing to see Christmas cards with a NZ theme and we received very prompt, friendly service from the team at The Personal Touch" Melanie, Retail Consulting Group.
"It’s not just what you do, it’s the way that you do it. How often do people focus on how much your products or services cost? The Personal Touch has made a fundamental shift in the way prospects perceive and chose us, by accentuating the way that we do business. We send a Personal Touch thank you card after meeting with prospects and wammo, three weeks later it’s still on their desk working for us. What other communications have that much impact, keeping you “top of mind” for so long? The Personal Touch cards help us stand out from the competition and close more business more often, they really work.” Corinna Neilson, Security Response Ltd
“These cards have taken our business to a whole new level, turning prospects into clients, and clients into advocates. If you want effective results, try The Personal Touch, it really works.” Marcus Hinkley BA/LLB (Hons), Associate member of The Society of Trust & Estate Practitioners (London)
“Reach out and touch someone…The Personal Touch cards are a stunning, clever collection of high quality cards. I think they are a simple way to do something every organisation should do…build relationships. I found that for less than the cost of a business letter, these cards let me add my own personal touch when I want to communicate with the people I do business with” Rachel Ah Kit, NZ Direct Marketing Association
“The Personal Touch has helped us strengthen client relationships even in a commodity based market.” Peter Chisnall, Mobil Oil NZ Ltd
"Not just an acknowledgement, but a tangible recognition from the Bank Of New Zealand that the customer did have a wide choice of mortgage providers in a highly competitive market and that we genuinely value and are appreciative of their business. A more permanent reminder than email or verbal thanks, tends to be displayed proudly (sometimes for weeks)." Wayne K Smith, Bank Of New Zealand
"I just wanted to let you know a little success story!! I had been trying to get a prospective client on board for about a year, things were moving slowly and I got to the point I was scared to ring them. I felt they were trying to let me down softly. Anyway I sent them one of your cards suggesting we catch up again and get things moving.I made a note on the card that I would call them. I did as I promised and WAMMO! - not only did they come on board but their attitude towards us is quite different to what it was and they are now our biggest client. I believe this happened because of the card. I think they actually saw that we did value their potential business and it showed that we do value our clients and we aren’t just another dog begging for a bone! Thanks guys" Theresa Davies, By Design
“People have phoned specifically to comment on the cards. It only takes a little time, but it creates a positive image of how our clients perceive us and opens doors to future business and opportunities.” Linda McMillan, Kingstone Duff Partners Ltd, Chartered Accountants
“Nudges customers into paying” Mike Petrie, Executive Manager Sales & Development, Tower Insurance
“Wow, lots of power in those little cards.” Dianne Logan, Cook Adam & Co Chartered Accountants
|
|
